Council Rankings

Rankings · Methodology · Service quality · Complaints

Upheld complaints already remedied by the council before reaching the Ombudsman

Context only: shown on council pages but not scored, so councils are listed from highest to lowest, not ranked. The median of the 130 is 15.2%.

Context only - rewards good local complaint handling but counts are small.

Upheld complaints already remedied by the council before reaching the Ombudsman by council
CouncilUpheld complaints already remedied by the council before reaching the OmbudsmanType
Blackpool50.0%Unitary council
Calderdale50.0%Metropolitan borough
Peterborough50.0%Unitary council
Sunderland50.0%Metropolitan borough
Stockton-on-Tees42.9%Unitary council
Darlington40.0%Unitary council
Cheshire West and Chester37.5%Unitary council
North Tyneside37.5%Metropolitan borough
Bristol, City of34.8%Unitary council
Bexley33.3%London borough
Halton33.3%Unitary council
Oldham33.3%Metropolitan borough
Redcar and Cleveland33.3%Unitary council
Sefton33.3%Metropolitan borough
St. Helens33.3%Metropolitan borough
Swindon33.3%Unitary council
Westminster33.3%London borough
Havering27.3%London borough
Kirklees27.3%Metropolitan borough
Luton27.3%Unitary council
Northumberland27.3%Unitary council
Solihull27.3%Metropolitan borough
Stoke-on-Trent27.3%Unitary council
Liverpool26.3%Metropolitan borough
Barking and Dagenham25.0%London borough
Barnsley25.0%Metropolitan borough
Hammersmith and Fulham25.0%London borough
Middlesbrough25.0%Unitary council
North Lincolnshire25.0%Unitary council
Nottingham25.0%Unitary council
Telford and Wrekin25.0%Unitary council
Central Bedfordshire23.5%Unitary council
County Durham23.5%Unitary council
Manchester23.5%Metropolitan borough
Hounslow23.1%London borough
Hackney22.6%London borough
Bath and North East Somerset22.2%Unitary council
Coventry22.2%Metropolitan borough
Islington22.2%London borough
Kingston upon Hull, City of22.2%Unitary council
Shropshire22.2%Unitary council
Brighton and Hove21.7%Unitary council
Bedford20.0%Unitary council
Bournemouth, Christchurch and Poole20.0%Unitary council
Bracknell Forest20.0%Unitary council
North East Lincolnshire20.0%Unitary council
Rochdale20.0%Metropolitan borough
Waltham Forest20.0%London borough
Wandsworth20.0%London borough
Brent18.9%London borough
Greenwich18.8%London borough
Bradford18.5%Metropolitan borough
Kensington and Chelsea18.2%London borough
Tameside17.6%Metropolitan borough
Medway17.4%Unitary council
Leeds17.3%Metropolitan borough
Enfield17.1%London borough
Portsmouth16.7%Unitary council
Salford16.7%Metropolitan borough
Torbay16.7%Unitary council
Wirral16.7%Metropolitan borough
North Northamptonshire16.0%Unitary council
Plymouth15.4%Unitary council
Southwark15.2%London borough
Barnet15.2%London borough
Newham15.2%London borough
Croydon14.3%London borough
Kingston upon Thames14.3%London borough
North Somerset14.3%Unitary council
Reading14.3%Unitary council
Richmond upon Thames14.3%London borough
South Tyneside14.3%Metropolitan borough
Southend-on-Sea14.3%Unitary council
Sandwell13.3%Metropolitan borough
Slough12.5%Unitary council
Thurrock12.5%Unitary council
Westmorland and Furness12.5%Unitary council
York12.5%Unitary council
Bury11.1%Metropolitan borough
Dorset11.1%Unitary council
Newcastle upon Tyne11.1%Metropolitan borough
Trafford11.1%Metropolitan borough
Wigan11.1%Metropolitan borough
Ealing10.8%London borough
Wiltshire10.5%Unitary council
Herefordshire, County of10.0%Unitary council
Haringey9.8%London borough
Bolton9.1%Metropolitan borough
Cheshire East9.1%Unitary council
Isle of Wight9.1%Unitary council
Walsall9.1%Metropolitan borough
Lewisham8.9%London borough
Redbridge8.9%London borough
West Northamptonshire8.9%Unitary council
East Riding of Yorkshire8.3%Unitary council
Cornwall8.2%Unitary council
Sheffield8.0%Metropolitan borough
Birmingham8.0%Metropolitan borough
Dudley7.7%Metropolitan borough
Camden7.4%London borough
Stockport7.1%Metropolitan borough
Tower Hamlets6.5%London borough
Derby6.3%Unitary council
Harrow5.6%London borough
Milton Keynes5.6%Unitary council
Somerset5.4%Unitary council
Hillingdon5.0%London borough
Lambeth5.0%London borough
North Yorkshire2.4%Unitary council
Bromley2.0%London borough
Buckinghamshire1.4%Unitary council
Blackburn with Darwen0.0%Unitary council
Cumberland0.0%Unitary council
Doncaster0.0%Metropolitan borough
Gateshead0.0%Metropolitan borough
Hartlepool0.0%Unitary council
Knowsley0.0%Metropolitan borough
Leicester0.0%Unitary council
Merton0.0%London borough
Rotherham0.0%Metropolitan borough
South Gloucestershire0.0%Unitary council
Southampton0.0%Unitary council
Sutton0.0%London borough
Wakefield0.0%Metropolitan borough
West Berkshire0.0%Unitary council
Windsor and Maidenhead0.0%Unitary council
Wokingham0.0%Unitary council
Wolverhampton0.0%Metropolitan borough

Period: 2025-26. Source: Local Government and Social Care Ombudsman — annual review data. How we score

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Shown but not ranked