Rankings · Methodology · Service quality · Complaints

Ombudsman recommendations implemented on time

Higher is better. One of the measures behind the complaints score; councils are listed by their rank on it alone, which is not their overall rank. The median of the 130 is 75.0%.

Ombudsman recommendations implemented on time by council
Rank	Council	Ombudsman recommendations implemented on time	Type
=1	Barnsley	100.0%	Metropolitan borough
=1	Blackburn with Darwen	100.0%	Unitary council
=1	Blackpool	100.0%	Unitary council
=1	Bracknell Forest	100.0%	Unitary council
=1	Doncaster	100.0%	Metropolitan borough
=1	Hartlepool	100.0%	Unitary council
=1	Herefordshire, County of	100.0%	Unitary council
=1	Kingston upon Hull, City of	100.0%	Unitary council
=1	Kingston upon Thames	100.0%	London borough
=1	Luton	100.0%	Unitary council
=1	Middlesbrough	100.0%	Unitary council
=1	North East Lincolnshire	100.0%	Unitary council
=1	North Lincolnshire	100.0%	Unitary council
=1	Peterborough	100.0%	Unitary council
=1	Plymouth	100.0%	Unitary council
=1	Redcar and Cleveland	100.0%	Unitary council
=1	Salford	100.0%	Metropolitan borough
=1	Solihull	100.0%	Metropolitan borough
=1	South Tyneside	100.0%	Metropolitan borough
=1	Southend-on-Sea	100.0%	Unitary council
=1	St. Helens	100.0%	Metropolitan borough
=1	Stockton-on-Tees	100.0%	Unitary council
=1	Sunderland	100.0%	Metropolitan borough
=1	Sutton	100.0%	London borough
=1	Wolverhampton	100.0%	Metropolitan borough
26	Bury	94.1%	Metropolitan borough
=27	Hammersmith and Fulham	93.3%	London borough
=27	Liverpool	93.3%	Metropolitan borough
=27	Wokingham	93.3%	Unitary council
30	Buckinghamshire	93.0%	Unitary council
31	Tameside	92.9%	Metropolitan borough
32	West Northamptonshire	92.5%	Unitary council
33	Coventry	92.3%	Metropolitan borough
34	Cumberland	91.7%	Unitary council
35	Wigan	90.9%	Metropolitan borough
36	Bradford	90.5%	Metropolitan borough
37	Southampton	90.0%	Unitary council
38	North Yorkshire	89.2%	Unitary council
=39	Leeds	87.5%	Metropolitan borough
=39	Thurrock	87.5%	Unitary council
41	Dorset	86.1%	Unitary council
=42	Bath and North East Somerset	85.7%	Unitary council
=42	Calderdale	85.7%	Metropolitan borough
=42	Cornwall	85.7%	Unitary council
=42	County Durham	85.7%	Unitary council
46	Bournemouth, Christchurch and Poole	84.2%	Unitary council
47	Central Bedfordshire	83.3%	Unitary council
=48	Dudley	81.8%	Metropolitan borough
=48	Wirral	81.8%	Metropolitan borough
=50	Richmond upon Thames	80.0%	London borough
=50	Rochdale	80.0%	Metropolitan borough
=50	Sefton	80.0%	Metropolitan borough
53	Stockport	78.6%	Metropolitan borough
=54	Isle of Wight	77.8%	Unitary council
=54	North Tyneside	77.8%	Metropolitan borough
=54	Northumberland	77.8%	Unitary council
=54	Portsmouth	77.8%	Unitary council
58	Barnet	77.4%	London borough
=59	Kirklees	76.9%	Metropolitan borough
=59	Westminster	76.9%	London borough
61	Birmingham	76.6%	Metropolitan borough
=62	Islington	76.2%	London borough
=62	Medway	76.2%	Unitary council
=64	Bexley	75.0%	London borough
=64	Cheshire West and Chester	75.0%	Unitary council
=64	Merton	75.0%	London borough
=64	Nottingham	75.0%	Unitary council
=64	Reading	75.0%	Unitary council
=64	Torbay	75.0%	Unitary council
=64	Wandsworth	75.0%	London borough
=64	York	75.0%	Unitary council
72	Waltham Forest	74.4%	London borough
=73	Redbridge	73.8%	London borough
=73	Southwark	73.8%	London borough
75	Manchester	73.1%	Metropolitan borough
76	Brighton and Hove	72.2%	Unitary council
=77	Hounslow	71.4%	London borough
=77	Shropshire	71.4%	Unitary council
79	Haringey	70.8%	London borough
80	Camden	70.0%	London borough
81	Tower Hamlets	68.6%	London borough
=82	Darlington	66.7%	Unitary council
=82	Gateshead	66.7%	Metropolitan borough
=82	Leicester	66.7%	Unitary council
=82	Rotherham	66.7%	Metropolitan borough
=82	Telford and Wrekin	66.7%	Unitary council
=82	Westmorland and Furness	66.7%	Unitary council
=82	Wiltshire	66.7%	Unitary council
=82	Windsor and Maidenhead	66.7%	Unitary council
90	Cheshire East	65.6%	Unitary council
91	Hackney	65.0%	London borough
92	North Northamptonshire	64.7%	Unitary council
93	Sheffield	64.0%	Metropolitan borough
94	Greenwich	63.6%	London borough
95	Harrow	63.2%	London borough
96	East Riding of Yorkshire	62.5%	Unitary council
97	Brent	62.1%	London borough
98	Bristol, City of	61.9%	Unitary council
99	Somerset	61.8%	Unitary council
100	Milton Keynes	61.1%	Unitary council
101	Lewisham	60.5%	London borough
102	Halton	60.0%	Unitary council
103	Lambeth	59.6%	London borough
104	Sandwell	58.3%	Metropolitan borough
=105	Croydon	57.1%	London borough
=105	Newcastle upon Tyne	57.1%	Metropolitan borough
=105	Trafford	57.1%	Metropolitan borough
108	Bromley	55.1%	London borough
109	Newham	54.8%	London borough
110	Barking and Dagenham	53.8%	London borough
111	Ealing	53.3%	London borough
112	Enfield	51.5%	London borough
=113	Derby	50.0%	Unitary council
=113	Hillingdon	50.0%	London borough
=113	Oldham	50.0%	Metropolitan borough
=113	Stoke-on-Trent	50.0%	Unitary council
=113	Walsall	50.0%	Metropolitan borough
=113	West Berkshire	50.0%	Unitary council
=119	Kensington and Chelsea	42.9%	London borough
=119	Knowsley	42.9%	Metropolitan borough
=119	North Somerset	42.9%	Unitary council
=122	Havering	40.0%	London borough
=122	Swindon	33.3%	Unitary council
=122	South Gloucestershire	30.8%	Unitary council
=122	Bedford	25.0%	Unitary council
=122	Wakefield	25.0%	Metropolitan borough
=122	Bolton	14.3%	Metropolitan borough
=122	Slough	14.3%	Unitary council

Period: 2025-26. Source: Local Government and Social Care Ombudsman — annual review data. Councils with the same figure share a rank, and so do those beyond the 5th and 95th percentiles, because extreme values are capped before scoring (why). How we score

No figure

Rutland: no comp outcomes
Warrington: no comp outcomes

Shown but not ranked

City of London: 0.0%
Isles of Scilly: 100.0%