Rankings · Methodology · Service quality · Complaints
Ombudsman upheld decisions per 100k residents
Lower is better. One of the measures behind the complaints score; councils are listed by their rank on it alone, which is not their overall rank. The median of the 130 is 4.8.
As published by the Ombudsman, using its own population figures.
| Rank | Council | Ombudsman upheld decisions per 100k residents | Type |
|---|---|---|---|
| =1 | Warrington | 1.2 | Unitary council |
| =1 | Rotherham | 1.5 | Metropolitan borough |
| =1 | Wakefield | 1.5 | Metropolitan borough |
| =1 | Hartlepool | 1.6 | Unitary council |
| =1 | Sunderland | 1.8 | Metropolitan borough |
| =1 | Redcar and Cleveland | 2.2 | Unitary council |
| =1 | North Lincolnshire | 2.3 | Unitary council |
| 8 | Nottingham | 2.4 | Unitary council |
| 9 | Gateshead | 2.5 | Metropolitan borough |
| 10 | Newcastle upon Tyne | 2.5 | Metropolitan borough |
| 11 | Telford and Wrekin | 2.6 | Unitary council |
| 12 | Barnsley | 2.6 | Metropolitan borough |
| 13 | County Durham | 2.6 | Unitary council |
| 14 | Shropshire | 2.7 | Unitary council |
| 15 | Blackpool | 2.8 | Unitary council |
| 16 | Oldham | 2.8 | Metropolitan borough |
| 17 | Westmorland and Furness | 2.8 | Unitary council |
| 18 | Wolverhampton | 2.9 | Metropolitan borough |
| 19 | North Somerset | 2.9 | Unitary council |
| 20 | Sefton | 3.0 | Metropolitan borough |
| 21 | Walsall | 3.1 | Metropolitan borough |
| 22 | Bolton | 3.1 | Metropolitan borough |
| 23 | Bedford | 3.1 | Unitary council |
| 24 | Blackburn with Darwen | 3.1 | Unitary council |
| 25 | Peterborough | 3.2 | Unitary council |
| 26 | Doncaster | 3.2 | Metropolitan borough |
| 27 | Wigan | 3.2 | Metropolitan borough |
| 28 | Middlesbrough | 3.2 | Unitary council |
| 29 | Swindon | 3.3 | Unitary council |
| 30 | West Berkshire | 3.4 | Unitary council |
| 31 | Bexley | 3.4 | London borough |
| 32 | Knowsley | 3.4 | Metropolitan borough |
| 33 | Rochdale | 3.5 | Metropolitan borough |
| 34 | Southampton | 3.5 | Unitary council |
| 35 | Cheshire West and Chester | 3.5 | Unitary council |
| 36 | Sheffield | 3.5 | Metropolitan borough |
| 37 | Wiltshire | 3.6 | Unitary council |
| 38 | Stoke-on-Trent | 3.6 | Unitary council |
| 39 | York | 3.6 | Unitary council |
| 40 | Salford | 3.6 | Metropolitan borough |
| 41 | South Gloucestershire | 3.6 | Unitary council |
| 42 | South Tyneside | 3.7 | Metropolitan borough |
| 43 | Stockton-on-Tees | 3.7 | Unitary council |
| 44 | East Riding of Yorkshire | 3.7 | Unitary council |
| 45 | Richmond upon Thames | 3.8 | London borough |
| 46 | Northumberland | 4.0 | Unitary council |
| 47 | Portsmouth | 4.0 | Unitary council |
| 48 | Bath and North East Somerset | 4.0 | Unitary council |
| 49 | St. Helens | 4.0 | Metropolitan borough |
| 50 | Dudley | 4.1 | Metropolitan borough |
| 51 | Sandwell | 4.1 | Metropolitan borough |
| 52 | Liverpool | 4.1 | Metropolitan borough |
| 53 | Leicester | 4.2 | Unitary council |
| 54 | Kirklees | 4.3 | Metropolitan borough |
| 55 | Torbay | 4.3 | Unitary council |
| 56 | Cumberland | 4.3 | Unitary council |
| 57 | Greenwich | 4.4 | London borough |
| 58 | Trafford | 4.4 | Metropolitan borough |
| 59 | Luton | 4.5 | Unitary council |
| 60 | Halton | 4.6 | Unitary council |
| 61 | Stockport | 4.6 | Metropolitan borough |
| 62 | Bradford | 4.7 | Metropolitan borough |
| 63 | Reading | 4.7 | Unitary council |
| 64 | Kingston upon Hull, City of | 4.7 | Unitary council |
| 65 | Manchester | 4.8 | Metropolitan borough |
| 66 | Coventry | 4.8 | Metropolitan borough |
| 67 | Plymouth | 4.8 | Unitary council |
| 68 | Rutland | 4.9 | Unitary council |
| 69 | Darlington | 4.9 | Unitary council |
| 70 | Wandsworth | 4.9 | London borough |
| 71 | Sutton | 4.9 | London borough |
| 72 | North East Lincolnshire | 5.0 | Unitary council |
| 73 | Central Bedfordshire | 5.1 | Unitary council |
| 74 | Bournemouth, Christchurch and Poole | 5.3 | Unitary council |
| 75 | Derby | 5.4 | Unitary council |
| 76 | Merton | 5.5 | London borough |
| 77 | Harrow | 5.6 | London borough |
| 78 | North Tyneside | 5.6 | Metropolitan borough |
| 79 | Herefordshire, County of | 5.8 | Unitary council |
| 80 | North Northamptonshire | 5.9 | Unitary council |
| 81 | Solihull | 6.1 | Metropolitan borough |
| 82 | Bristol, City of | 6.3 | Unitary council |
| 83 | Medway | 6.5 | Unitary council |
| 84 | Hillingdon | 6.6 | London borough |
| 85 | North Yorkshire | 6.7 | Unitary council |
| 86 | Brighton and Hove | 6.7 | Unitary council |
| 87 | Leeds | 6.8 | Metropolitan borough |
| 88 | Cheshire East | 6.8 | Unitary council |
| 89 | Ealing | 6.9 | London borough |
| 90 | Tameside | 7.0 | Metropolitan borough |
| 91 | Havering | 7.0 | London borough |
| 92 | Southend-on-Sea | 7.1 | Unitary council |
| 93 | Bury | 7.1 | Metropolitan borough |
| 94 | Calderdale | 7.2 | Metropolitan borough |
| 95 | Barnet | 7.4 | London borough |
| 96 | Thurrock | 7.5 | Unitary council |
| 97 | Wokingham | 7.5 | Unitary council |
| 98 | Isle of Wight | 7.8 | Unitary council |
| 99 | Westminster | 7.8 | London borough |
| 100 | Slough | 7.9 | Unitary council |
| 101 | Wirral | 8.0 | Metropolitan borough |
| 102 | Windsor and Maidenhead | 8.0 | Unitary council |
| 103 | Bracknell Forest | 8.1 | Unitary council |
| 104 | Kingston upon Thames | 8.2 | London borough |
| 105 | Brent | 8.3 | London borough |
| 106 | Barking and Dagenham | 8.3 | London borough |
| 107 | Milton Keynes | 8.4 | Unitary council |
| 108 | Cornwall | 8.4 | Unitary council |
| 109 | Hounslow | 8.7 | London borough |
| 110 | Hammersmith and Fulham | 8.8 | London borough |
| 111 | Birmingham | 8.8 | Metropolitan borough |
| 112 | Dorset | 8.9 | Unitary council |
| 113 | West Northamptonshire | 8.9 | Unitary council |
| 114 | Croydon | 9.2 | London borough |
| 115 | Newham | 9.2 | London borough |
| 116 | Hackney | 10.0 | London borough |
| 117 | Camden | 10.3 | London borough |
| 118 | Buckinghamshire | 10.4 | Unitary council |
| 119 | Enfield | 11.1 | London borough |
| 120 | Tower Hamlets | 11.2 | London borough |
| 121 | Waltham Forest | 11.8 | London borough |
| 122 | Somerset | 12.2 | Unitary council |
| 123 | Islington | 12.9 | London borough |
| =124 | Bromley | 13.0 | London borough |
| =124 | Redbridge | 13.4 | London borough |
| =124 | Lewisham | 13.7 | London borough |
| =124 | Southwark | 15.5 | London borough |
| =124 | Kensington and Chelsea | 16.8 | London borough |
| =124 | Lambeth | 18.7 | London borough |
| =124 | Haringey | 19.7 | London borough |
Period: 2024-25 to 2025-26. Source: Local Government and Social Care Ombudsman — annual review data. Councils with the same figure share a rank, and so do those beyond the 5th and 95th percentiles, because extreme values are capped before scoring (why). How we score
Shown but not ranked
- City of London: 3.7
- Isles of Scilly: 0.0