Rankings · Methodology · Service quality · Complaints

Ombudsman investigations upheld

Lower is better. One of the measures behind the complaints score; councils are listed by their rank on it alone, which is not their overall rank. The median of the 130 is 81.9%.

Upheld / (upheld + not upheld). Small counts - interpret with care.

Ombudsman investigations upheld by council
Rank	Council	Ombudsman investigations upheld	Type
=1	South Tyneside	52.4%	Metropolitan borough
=1	Hartlepool	60.0%	Unitary council
=1	Shropshire	60.0%	Unitary council
=1	North Lincolnshire	61.5%	Unitary council
=1	Sutton	63.6%	London borough
=1	Middlesbrough	66.7%	Unitary council
=1	Redcar and Cleveland	66.7%	Unitary council
=1	Sunderland	66.7%	Metropolitan borough
9	Brighton and Hove	67.9%	Unitary council
10	Bexley	68.0%	London borough
11	Wakefield	68.8%	Metropolitan borough
12	Nottingham	69.6%	Unitary council
13	Gateshead	71.4%	Metropolitan borough
14	Barnsley	72.2%	Metropolitan borough
=15	Leicester	72.7%	Unitary council
=15	Newcastle upon Tyne	72.7%	Metropolitan borough
17	Dudley	73.0%	Metropolitan borough
18	Calderdale	73.2%	Metropolitan borough
=19	Isle of Wight	73.3%	Unitary council
=19	West Berkshire	73.3%	Unitary council
21	Reading	73.9%	Unitary council
=22	Halton	75.0%	Unitary council
=22	Torbay	75.0%	Unitary council
=22	Wandsworth	75.0%	London borough
25	County Durham	75.7%	Unitary council
26	Herefordshire, County of	75.9%	Unitary council
27	Stoke-on-Trent	76.0%	Unitary council
28	North Somerset	76.5%	Unitary council
29	Telford and Wrekin	76.9%	Unitary council
30	Sheffield	77.4%	Metropolitan borough
31	Medway	77.6%	Unitary council
=32	Bracknell Forest	77.8%	Unitary council
=32	Peterborough	77.8%	Unitary council
=32	Stockport	77.8%	Metropolitan borough
35	Bournemouth, Christchurch and Poole	78.2%	Unitary council
36	Southampton	78.3%	Unitary council
=37	St. Helens	78.9%	Metropolitan borough
=37	York	78.9%	Unitary council
39	Cheshire East	79.2%	Unitary council
40	Bristol, City of	79.2%	Unitary council
41	Thurrock	79.4%	Unitary council
42	Coventry	79.5%	Metropolitan borough
=43	Bedford	80.0%	Unitary council
=43	Bury	80.0%	Metropolitan borough
=43	Hounslow	80.0%	London borough
=43	Rochdale	80.0%	Metropolitan borough
=43	Rotherham	80.0%	Metropolitan borough
=43	Rutland	80.0%	Unitary council
=43	Wokingham	80.0%	Unitary council
=43	Wolverhampton	80.0%	Metropolitan borough
=51	Bradford	80.3%	Metropolitan borough
=51	Ealing	80.3%	London borough
53	Westminster	80.5%	London borough
54	Sandwell	80.6%	Metropolitan borough
=55	Liverpool	80.8%	Metropolitan borough
=55	Salford	80.8%	Metropolitan borough
=55	Trafford	80.8%	Metropolitan borough
=58	Greenwich	81.3%	London borough
=58	Kingston upon Hull, City of	81.3%	Unitary council
=58	Northumberland	81.3%	Unitary council
=58	Westmorland and Furness	81.3%	Unitary council
62	Waltham Forest	81.5%	London borough
63	North Yorkshire	81.6%	Unitary council
=64	Camden	81.8%	London borough
=64	Walsall	81.8%	Metropolitan borough
66	Barnet	81.9%	London borough
=67	Manchester	82.4%	Metropolitan borough
=67	Oldham	82.4%	Metropolitan borough
69	Hammersmith and Fulham	82.5%	London borough
70	Bolton	82.6%	Metropolitan borough
71	North Tyneside	82.8%	Metropolitan borough
72	Enfield	83.0%	London borough
73	Dorset	83.1%	Unitary council
=74	Blackburn with Darwen	83.3%	Unitary council
=74	Harrow	83.3%	London borough
=74	Warrington	83.3%	Unitary council
=77	East Riding of Yorkshire	83.9%	Unitary council
=77	Plymouth	83.9%	Unitary council
79	Wiltshire	84.1%	Unitary council
80	Cornwall	84.5%	Unitary council
81	Kingston upon Thames	84.8%	London borough
=82	Portsmouth	85.0%	Unitary council
=82	Sefton	85.0%	Metropolitan borough
84	Wirral	85.2%	Metropolitan borough
85	Birmingham	85.5%	Metropolitan borough
86	Cumberland	85.7%	Unitary council
87	Hillingdon	86.0%	London borough
88	Tower Hamlets	86.0%	London borough
89	Newham	86.1%	London borough
90	North Northamptonshire	86.3%	Unitary council
91	Havering	86.4%	London borough
92	Milton Keynes	86.4%	Unitary council
93	Central Bedfordshire	86.5%	Unitary council
=94	Cheshire West and Chester	86.7%	Unitary council
=94	Southend-on-Sea	86.7%	Unitary council
96	Tameside	86.8%	Metropolitan borough
97	Doncaster	87.0%	Metropolitan borough
98	Lewisham	87.2%	London borough
99	Luton	87.5%	Unitary council
100	Leeds	87.7%	Metropolitan borough
=101	South Gloucestershire	88.0%	Unitary council
=101	Wigan	88.0%	Metropolitan borough
103	Haringey	88.1%	London borough
104	Richmond upon Thames	88.2%	London borough
=105	Bath and North East Somerset	88.9%	Unitary council
=105	Blackpool	88.9%	Unitary council
=105	Swindon	88.9%	Unitary council
108	Islington	89.1%	London borough
109	Kensington and Chelsea	89.1%	London borough
110	Croydon	89.2%	London borough
111	Windsor and Maidenhead	89.3%	Unitary council
112	West Northamptonshire	89.7%	Unitary council
113	Bromley	89.7%	London borough
114	Solihull	90.0%	Metropolitan borough
115	Buckinghamshire	90.2%	Unitary council
116	Lambeth	90.8%	London borough
=117	Darlington	91.7%	Unitary council
=117	Knowsley	91.7%	Metropolitan borough
119	Brent	92.1%	London borough
120	Merton	92.3%	London borough
121	Redbridge	92.4%	London borough
=122	Barking and Dagenham	92.7%	London borough
=122	Kirklees	92.7%	Metropolitan borough
=124	Slough	92.9%	Unitary council
=124	Hackney	93.0%	London borough
=124	Southwark	93.3%	London borough
=124	Derby	93.5%	Unitary council
=124	Somerset	94.0%	Unitary council
=124	North East Lincolnshire	94.1%	Unitary council
=124	Stockton-on-Tees	100.0%	Unitary council

Period: 2024-25 to 2025-26. Source: Local Government and Social Care Ombudsman — annual review data. Councils with the same figure share a rank, and so do those beyond the 5th and 95th percentiles, because extreme values are capped before scoring (why). How we score

Shown but not ranked

City of London: 50.0%
Isles of Scilly: 20.0%